Lost, forgotten or blocked four-digit PIN number

 

Blocked PIN

If you type your PIN code incorrectly 3 times, your card will be temporarily blocked. 
To remove the block, you will need to make a cash withdrawal from any cash machine in France or abroad using the correct PIN code.
If you do not remember your PIN code, you can contact the Britline team to ask for your code to be reissued. 

 

PIN reminder

You can request a PIN reminder using security codes which will be sent to you in your secure message system and by text message to the mobile telephone number we hold for you.  

How does it work?

  1. Request your PIN reminder by contacting us.
  2. The next working day, you will receive an eight-digit delivery code (a mixture of number and letters) in your secure message system. You can access this either via the Ma Banque app, under “Contact” then “My messages”, or via your online banking by clicking on the envelope in the top right-hand corner, next to your name. 

If you have never used the app or your online banking facility before, find out more here.

  1. You will receive the following text message later on in the day from the number 3 89 61:

CREDIT AGRICOLE: Pour recevoir le code confidentiel de votre carte bancaire, répondez en saisissant les 8 caractères du code de délivrance remis à la commande.

If your mobile is a UK mobile, the SMS may come from CA-INFO and ask you to text the delivery code to the following number: +447860013328.

  1. You need to respond to this text message within 24 hours by texting the eight-digit delivery code you received on your online banking or on the app. 
    Please do not add anything to your text response. 
  2. A second text message will then be sent to you as follows:

CREDIT AGRICOLE: le code confidentiel de votre carte est xxxx. Mémorisez-le sans noter. Par sécurité, ce message sera effacé sous 24h.

This message contains your new four-digit PIN code for your bank card. Remember this number - but don't write it down or keep it with your card! 
For security reasons, this text message will be automatically deleted from your mobile phone after 24 hours.
 

* Local costs apply when phoning within France from a landline. Check with your service provider when calling from abroad.