Finding proof of your no claims bonus

Your no claims bonus, known as "Bonus/Malus" or "CRM" in French is shown within the detail of your contract on your online banking.  

  1. Log into your account using your 11-digit account number and six-digit personal access code.
  2. On the home page, below your current account details, you will see:
  1. Click the arrow on the right-hand side of the bar to display the contracts you have in place.
  2. Click on "Assurance Automobile".
  3. Scroll down the page to find the "Conducteur du véhicule" section and look for "Bonus/Malus (CRM)" to find your no claims bonus.
  4. Click on the relevant contract – this will open up a new page giving you all of the details of your policy.

It is not possible to download an attestation for your no claims bonus via your online banking, so you will need to contact us. This will also be provided by all insurers on your annual renewal documents and policy information.

Your no claims bonus, known as "Bonus/Malus" or "CRM" in French is shown within the detail of your contract via the Pacifica app.  

  1. Open the Pacifica app using your 11-digit account number and six-digit personal access code (the same details that you use to access your online banking).
  2. Scroll down the page to find the "Conducteur du véhicule" section and look for "Bonus/Malus (CRM)" to find your no claims bonus.
  3. Select the contract you wish to view.
  4. Click "Consulter mon contrat".

The vehicle insurance contract and its options are provided by PACIFICA, the insurance company, subsidiary of Crédit Agricole SA. PACIFICA: Company regulated by the "Code des Assurances". Limited company with a consolidated capital of 332,609,760€ untied funds. Head office: 8-10 boulevard de Vaugirard - 75724 Paris cedex 15.352 358 865 RCS Paris. The events guaranteed and the conditons figure in the contract.

This contract is issued by your regional head office Crédit Agricole Normandie, co-operative company with variable capital, approved bank – Head office situated 15 Esplanade de Brillaud de Laujardière – CS25041, 14050 CAEN CEDEX 4 – Registered in CAEN under the company number 478 834 930 - Brokering company registered on the « registre des intermédiaires d’assurance » n° 07 022 868.

The details of the insurance broker for your regional head office are available on www.mentionscourtiers.credit-agricole.fr or in your local Crédit Agricole branch. Contact your CA Britline advisor to find out the full details and conditions of this offer in your regional office of Crédit Agricole.