Making a transfer

  1. Log on with your account number (11 digits) and personal code (6 digits).
  2. Click on «Effectuer un virement».
  3. Select the account you wish to make your transfer from by clicking on the arrow.

Please note that transfers to accounts held by anyone other than yourself can only be made from your current account.

  1. Select the beneficiary’s account by clicking on the arrow - it can also be you or your savings accounts!

You can add a new beneficiary at any time by clicking on "Add a beneficiary".

  1. For a Single Transfer (Virement unique): Type the amount and select the date.

If available, you can make an instant transfer by clicking on the box “Virement instantané” (free). The beneficiary will receive the funds within 10 seconds.

  1. For a Standing Order (Virement permanent): Type the amount, select the date and the frequency (monthly / weekly / quarterly / semi-annually / annually).
  2. Click on “Saisir des références complémentaires” to add a reference to your transfer (if necessary).
  3. Click on “Suivant”.
  4. Check the summary of the transfer.

If you see a mistake, you can amend it by clicking on “Modifier le virement”.

  1. Click on “Confirmer”.

And that’s it!

You will see a screen confirming that your transfer has been taken into account. You can receive a confirmation or send a confirmation to your beneficiary.

  1. Log on with your personal code (6 digits)
  2. Click on “Transfer” at the bottom of the screen.
  3. Click on “Make a transfer” at the top of the screen.
  4. Enter your personal code (6 digits) - if requested.
  5. Choose the account you wish to make your transfer from.

Please note that transfers to accounts held by anyone other than yourself can only be made from your current account.

  1. Select the beneficiary’s account.

You can add a new beneficiary at any time by clicking on "Add a beneficiary".

  1. If you want to make your transfer now, click on “Continue”. If you want to schedule your transfer at a later date, click on “Today” to select a date on which you wish to make your transfer.
  2. Add the amount of your transfer and click on “Continue”.
  3. Add a reference to your transfer (if necessary) under «Transfer reference» and/or «Reason for transfer».
  4. Click on "Continue".
  5. Check the summary of the transfer. If you see a mistake, you can amend it by clicking on the pencil.
  6. Click on “Instant transfer" (if available) or "Classic transfer”.
  7. Click on “Confirm the transfer”.

And that’s it!

You will see a screen confirming that your transfer has been taken into account. You can go back to your account(s) or make a new transfer.

Important information:

  • An advisor will never ask you to make a transfer to refund or cancel a transaction.
  • You will not be able to cancel a same-day transfer.

 

Last updated: 7th of March 2025

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