Lost, forgotten or blocked online access code

You can request a new code via your online banking page, under VOTRE CODE CONFIDENTIEL NE FONCTIONNE PAS 

By clicking on the link you will be asked to complete a short form asking you to confirm your name, date of birth, account number and contact details.

You then need to click VALIDER at the bottom of the page to formalise your request.
If you have detailed your mobile telephone number which is already registered against your account, we will send your new online access code as a text message.
If you do not have a mobile telephone, or the number you provide is not already registered against your account, we will send your new online access code by post. 
When you are ready to log back into the online facility, you will be invited to change the code you have been sent to something that is more memorable for you.

 

Good to Know

 

Your 6 digit code cannot be a code you have previously used, and cannot be a series of consecutive numbers - 123456 or 654321 for example.
Please note also that when you are using the Credit Agricole website to change this 6 digit number you must ensure you are not using an automatic translate service as it will not allow you to make the change.