We are here to help
Have you had a look at our Help and Resources section? We’ve provided answers to the most frequently asked questions, and much more.
I am a customer
- Lost or stolen card? Call 24/7
+33 (0)9 69 39 92 91*
* Please call us the next available working day to re-order a replacement card.
- PACIFICA INSURANCE Call 24/7
In France (From a landline):
0800 810 812
From the UK:
+33 (0)1 41 85 97 97*
If you haven't found the answer you were looking for in our Help & Resources section, contact one of our advisors:
- Use our contact form
- +33 (0)2 31 55 67 89*
Opening hours:
Monday to Friday - 8.45am to 6pm (French time)
* Local costs apply when phoning within France from a landline.
Check with your service provider when calling from abroad.
- 0044 (0)1753 752 760
Opening hours:
Monday to Friday - 8am to 6pm (GMT)
I'm not a customer yet
Open an accountContact one of our advisors:
- Use our contact form
- +33 (0)2 31 55 67 89*
Opening hours:
Monday to Friday - 8.45am to 6pm (French time)
* Local costs apply when phoning within France from a landline.
Check with your service provider when calling from abroad.